Review management done the honest way
Reviews decide a lot of local purchases, and they're one of the factors in how businesses appear in Google Maps. The way to get more good reviews is boring and reliable: ask every happy customer, make it easy, and reply to every review. Review management turns that into a system that runs every week.
Review management, piece by piece
- Asking, every timeAutomated review requests by text or email after each job or visit, with a direct link to your Google review form, sent with consent.
- Asking wellShort, friendly wording and printed QR cards for in-person businesses. No gating (only asking happy customers through a filter) and no incentives.
- Replies to every reviewProfessional, personal replies to positive reviews and calm, helpful replies to negative ones, approved by you.
- Negative review handlingA process to resolve problems offline, and to report reviews that clearly break Google's policies.
- MonitoringNew reviews flagged quickly, with a monthly summary of volume, rating and themes customers mention.
Audit first, then a fixed price
What's included
- Review request automation
- QR cards and templates
- Replies to every review
- Negative review process
- Monthly review report
Review management questions
Can you remove bad reviews?
No one can remove genuine negative reviews. Reviews that clearly violate Google's policies can be reported, and Google decides. A good reply often does more for your reputation than removal would.
Can I offer a discount for reviews?
No. Google prohibits incentivized reviews, and in the US the FTC has rules against them too. Simply asking every customer works.
How many reviews do I need?
There's no magic number. A steady flow of recent, genuine reviews matters more than a big total from years ago.
How much does review management cost?
I quote one fixed monthly price after a free audit.
Related pages
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